We asked YOU how we did and this is what you said...
Written by: Kathy Mikula, Volunteer Coordinator
We were happy to see that 87% of our volunteers reported they are very satisfied with their volunteer experience (an increase of 22.6% from 2016) and 13 percent are satisfied. 100% very satisfied is what we are hoping for in 2018.
Thanks so much to everybody who filled out the volunteer survey. We could not do what we do without our volunteers. If you did not get the opportunity to fill out the survey please know that we welcome comments and suggestions all year round.
We would like to address a couple of the volunteer comments/concerns that were mentioned in the survey.
- Please offer more volunteer training and continuing education.
TRAINING: In addition to the power point presentation and the hands-on horse training at volunteer orientation, we have added a new element: we are physically walking each volunteer thru what they need to know when they arrive at Mane Stream for their first volunteer shift. We will review everything from signing in to first aid/emergency procedures. We will continue to make sure that when a new volunteer joins the team they are introduced to the other volunteers and that all of their questions are answered.
CONTINUING EDUCATION: On a monthly basis we will be having continuing education classes either about horsemanship or disability awareness (these were the top two requested topics in the survey.) The first continuing ed class is scheduled for 02/01/18 and the topic is long lining for therapy. We will be sending out notices about our other continuing education classes shortly.
- Provide better communication about cancellation/time changes.
We are always open to new ways to communicate effectively with our volunteers. Currently, we make phone calls and send emails and texts to communicate with our volunteers. If there is a last minute cancellation or time change Kathy will either call or text volunteers. If you have a preferred method of communication please let her know. Every active volunteer who currently has an assignment should also be receiving Volgistics reminders. If you ever have a question about your volunteer assignment please contact Kathy.
Thank you for all your suggestions and comments. My door is always open if you need anything. Thanks for all you do for Mane Stream!
Kathy Mikula, firstname.lastname@example.org